Frequently Asked Questions

Before booking a professional home cleaning service in Land O’ Lakes, Lutz, or Odessa, you probably have a few questions about what to expect. Below, you’ll find answers to our most frequently asked questions. If you don’t see the answers you are looking for here, please contact us—we’re happy to help!

CONTACT US

Office Hours:

Mon - Fri - 08:30 AM - 05:00 PM

COntact:

Phone: (813) 200-8799

Email: info@cleaningandcaring.com

FAQ

General Cleaning Questions

How do I hire you?

We’ve made it easy for you! Just choose whether you’d like to book online or meet us in person for a consultation. Use any of the “Request a Quote” or “Book Your Cleaning” buttons throughout our site—and you’ll be on your way to a sparkling clean  home. If you are ready,  just click the button below:

Book your home reset cleaning

How Much does it cost?

The cost of cleaning is based on the size and condition of your home, types of services needed, and on the frequency of service. You can see pricing & availability using the button below:

See pricing and booking options

Do You Provide Cleaning Supplies and Equipment?

Yes. We bring everything needed to clean your home from top to bottom. We only use supplies that are safe for your family and pets.  To learn more about it click the buttom below:

See Health-Conscious Home Reset


Is Cleaning & Caring  Pet Safe?

Absolutely yes.  We just ask you to make sure make sure your pets are safe and secure in a comfortable area while we clean. You can also give us special instructions regarding your pets when you complete your booking online.

How do I prepare  so I can maximize my home cleaning visit?

Please, do not do any cleaning. That’s our job.  We never want you to feel like you have to “clean before we clean.” The tips below are just intended to maximize the results of your home cleaning:

  • Make sure we will have access to your home. Provide instructions for keys, alarms, or door codes before the day we come to your home.
  • Make sure your pets are safe and secure in a comfortable area while we clean.
  • Put out clean sheets on each bed if you want us to change your linens.
  • To get the best Home Reset result, we recommend doing a quick “clear the surfaces” before we arrive — if you’re able.
    Putting away loose clothing,  gathering toys into a basket, and clearing dishes from the sink helps us fully clean and sanitize counters, floors, and surfaces -     No stress if life is busy. If you’d like extra help with tidying, ask us about our Two-Hour Tidying & Reset Add-On.
  • Make sure important papers and documents are put away in drawers or stacked together in an area with reduced chances of getting wet or easily confused with trash.
  • Make sure alarms are off or give us specific instructions on how to de-activate it during your service.

Service & Tasks 

What tasks are included in a home cleaning?

Our commitment to the families we  serve  have no rotations, no superficial cleanings, and no surprises. We will execute all tasks in our cleaning  lists every single cleaning  visit. 

For a complete list of what's included on your cleaning service, click the links below:

Ongoing Home Reset Cleaning

Deep Reset / Spring Cleaning

What is not Included in a home cleaning visit?

There aren’t many things we can’t clean, but  If something is included in this list it’s there because we either aren’t carrying the proper insurance coverage for the task, we don’t carry the equipment to do so, or simply because we don’t want to create inconveniences for you.

Here is the list of services we don’t offer & things we can’t clean:

In cases where you need help with the following let us know. In most cases, we’ll have a great specialist who can help you out.

  1. Unloading the dishwasher or putting dishes away:  Because we can never be 100% sure where all your dishes go. Nothing worse than looking for your favorite things only to find out it got put away in the wrong place.
  2. Wiping Light bulbs & chandeliers: We won’t wipe down or wet wipe light bulbs and we don't clean chandelier fixtures. These are too fragile and the risk of breakage or accident is too high. This is too big of a liability for us to clean.
  3. Moving  furniture or heavy appliances: We always vacuum and mop under couches, beds, and other furniture whenever feasible. We will not move them due to the  risk of damage to the furniture, floors and the risk of injuries to our team members.
  4. Hauling trash: We will take your trash to your trash can/dumpster but we cannot take it with us.
  5. Garages: We don’t carry the necessary expertise, equipment, and products  to clean  garages correctly. Because of this, we are unable to clean garages.
  6. Outside windows: Outside windows can require ladders and special equipment to clean properly. Our teams are only set up to clean inside windows. 
  7. High up Places: Safety is immensely important to us. This means no climbing on high ladders beyond  small two step ones. We’ll use extending poles to clean high and hard to reach places. 
  8. Removing Paint from windows, counter-tops, and floors: We won’t be able to help with the removal of dried paint from the windows, floors or counter-tops. Even if you can “take it off with your finger”, doing so can cause possible damage to the floors or counters. Painting removal requires special consideration and a special price to be sure it’s done properly. If this is something you want to be done we need to be told beforehand.
  9. Odor removal and remediation: Removing strong odors from biological waste, smoke, mold, or anything else that may require remediation isn’t something we are equipped to do. 
  10. Construction Cleanings: Construction cleanings require special preparations and  since we are not a construction cleaning company we are unable to help with these jobs.
  11. Insects Infestations: Issues related to insects, especially bed bugs. The home needs to have a professional bed bug removal service. Once this has been completed we’ll be able to resume the cleaning services.  If we discover there is an insect problem or bed bugs, we’ll have to stop the service and refer you to an insect removal service.
  12. Inside small appliances cleaning (e.g. indoor grills, sandwich makers, etc).
  13. Carpet cleaning/stain removal beyond vacuuming.
  14. Laundry - To avoid unintended damage to clothes, only our home organizers are trained to properly perform laundry services. Light home organization is a separate service we offer in addition to our regular home cleaning services.
  15. Remove or replace duvets inserts - Because duvet inserts and covers can vary greatly in size, filling, and fastening, we don’t remove or replace duvets inserts. This helps us avoid accidental tearing, stretching, or zipper damage. We’re always happy to neatly change linens, make, and refresh your bedding.
  16. Specialty upholstery or leather cleaningWe dust, vacuum, and wipe down couches and furniture as part of our normal service. However, we do not use specialty upholstery tools or leather-cleaning products, since these materials can be easily damaged and require specialized training

Do I need to be home during the cleaning service?

No. As long as you provide the necessary instructions on how we will get access to your home,  you don’t have to be present during the cleaning. 

Will I always have the same cleaner?

Mostly yes. Except when a cleaning technician takes time off or is unable to report to work due to an unforeseen situation. For your peace of mind, all of our team members  receives the same training on our cleaning procedures and quality service, so you can expect the same results even when executed by a different cleaner.

Booking, Scheduling, & Cancellations

Can I cancel or reschedule my home Cleaning?

Absolutely! You can cancel or reschedule anytime through our online booking system—it’s quick and easy. We just ask for at least 48 hours’ notice , whenever possible, so we can  adjust our  teams' schedule and open that time slot to another family.

Do you have a cancellation fee?

We know that life can be complex and unpredictable. You can cancel or reschedule your cleaning anytime without incurring any fees, and we make it really simple for you to do so. 

Since we e reserved that time for you, we just ask for at least 48 hours’ notice because it gives us the necessary time to re-fill the cleaning schedule, serve other families, and minimize the impact a cancellation has on our cleaning professionals’ income.

If a cleaning is cancelled with less than 48 hours’ notice, a $75 cancellation fee will apply.

Same day cancellation fee is 50% of the service price.

How do I cancel or reschedule my cleaning appointment?

You can easily cancel or reschedule by logging into your client dashboard. If  you prefer, you may also call or text us at (813) 200-8799, and we’ll be happy to help.

How often should I schedule a cleaning?

We recommend different cleaning frequencies depending on your household needs—but you can always choose what works best for you:

  • Weekly: Ideal for homes with children or pets, or for families who want consistently clean spaces.
  • Biweekly: Perfect for busy families who want to maintain a clean and healthy home without the weekly commitment.
  • Every four weeks: Great for families who just want to prevent things from getting out of control.
  • One-time cleaning: For occasional help or when you just need extra support.
  • One-time deep cleaning: Recommended for special occasions or if your home hasn’t been professionally cleaned in the past  2 months.

Trust, Quality,  & Guarantee

What  guarantee do I have?

Cleaning & Caring offers a "100% Happiness Guarantee." If you are not completely satisfied with the quality of the service due to something missed, overlooked, or a misunderstanding of a special instruction, we will re-clean and address the issue right away.  This guarantee is valid provided the client informs them within 24 hours of the cleaning service being rendered.

Can I trust my Cleaners?

Absolutely. Every Cleaning & Caring team member is a W-2 employee, not a subcontractor, meaning we hire, train, and supervise them directly. Each cleaner undergoes background checks, reference verification, and strict training to ensure reliability and respect for your home and privacy. Plus, we’re fully insured and bonded for your peace of mind.

What difference it makes to me that you have W2 Employees instead of subcontractors?

 When you hire a company that uses independent subcontractors, you’re taking a gamble on quality, reliability, workers compensation and  liability insurance protections.
At Cleaning & Caring, we hire only W-2 employees—fully vetted, background-checked, and trained to our high professional standard methods. If a team member can’t make it, we send another equally trained professional. That means consistent quality, reliability, and peace of mind—every single visit.

How do you ensure quality and consistency?

We use detailed cleaning checklists, regular training, and ongoing quality reviews. Supervisors perform random quality checks after cleanings, and we  always ask the families we serve to rate the service and provide feedback after cleanings to ensure we meet (and exceed) expectations.

Are you insured ?

Yes. Cleaning & Caring carries full liability insurance and worker’s compensation.  With us you never need to worry about accidents or liability.

Billing & Payments

How do I pay for my home cleanings?

Payments are simple, secure, and cash-free. When you book your cleaning, you’ll add your preferred debit or credit card to your account. We’ll only process your payment after the cleaning is completed to your satisfaction—never before. This ensures a smooth, hassle-free experience every time.

What methods of payment do you accept?

For your convenience and security, we are a cashless and checkless company. We accept Visa, Mastercard, Discover and American Express credit and debit cards.

Can I change my payment card at any time?

Yes. You can log in to your account through our secure online system and update your payment card details whenever you need to. Changes are applied instantly and will be used for your upcoming cleanings.

When will my card be charged?

Your card is only charged after your cleaning is completed—never before. This ensures you pay only for services that have been fully delivered to your satisfaction.

Online Access and Cleaning Management

How do I access and manage my account online?

Log in to your dashboard using your email and password. From there, you can view past and upcoming cleanings, make special requests, add tips, update payment methods, schedule services, and more.

Can I update my payment method or add a tip online?

Yes! You can add or change your debit/credit card at any time and leave a tip for your cleaner directly through your dashboard.

How do I schedule special cleanings or add-ons?

Use your dashboard to select one-time, deep, or add-on services. You can customize any cleaning with special requests or extra tasks.

Can I view or print my invoices and future schedule?

Absolutely. Your dashboard stores all invoices and upcoming cleaning appointments so you can view, download, or print them anytime.

Your Home and Life, Transformed.

 BOOK YOUR HOME CLEANING