A quick note on exclusions

We do our best to make your Home Reset feel calm, complete, and truly cared for.
There are a few tasks we don’t include — either because they require specialized equipment, added liability/insurance coverage, or because they can create unintended inconvenience for you.

If you need help with anything listed below, let us know. In many cases, we can recommend a trusted specialist.

Here is the list of services we don’t offer & things we can’t clean:

1. Unloading the dishwasher or putting dishes away:  Because we can never be 100% sure where all your dishes go. Nothing worse than looking for your favorite things only to find out it got put away in the wrong place.
2. Wiping Light bulbs & chandeliers: We won’t wipe down or wet wipe light bulbs and chandelier fixtures. These are too fragile and the risk of breakage or accident is too high. This is too big of a liability for us to clean.
3. Moving  furniture or heavy appliances: We always vacuum and mop under couches, beds, and other furniture whenever feasible. We will not move them due to the  risk of damage to the furniture or floors and the risk of injuries to our team members.
4. Hauling trash: We will take your trash to your trash can/dumpster but we cannot take it with us.
5. Garages: We don’t carry the necessary expertise, equipment, and products  to clean  garages correctly. Because of this, we are unable to clean garages.
6. Outside windows: Outside windows can require ladders and special equipment to clean properly. Our teams are only set up to clean inside windows. 
7. High up Places: Safety is immensely important to us. This means no climbing on high ladders beyond  small two step ones. We’ll use extending poles to clean high and hard to reach places. 
8. Removing Paint from windows, counter-tops, and floors: We won’t be able to help with the removal of dried paint from the windows, floors or counter-tops. Even if you can “take it off with your finger”, doing so can cause possible damage to the floors or counters. Painting removal requires special consideration and a special price to be sure it’s done properly. 
9. Odor removal and remediation: Removing strong odors from biological waste, smoke, mold, or anything else that may require remediation isn’t something we are equipped to do. 
10. Construction Cleanings: Construction cleanings require special preparations and  since we are not a construction cleaning company we are unable to help with these jobs.
11. Insects Infestations:  Issues related to insects, especially bed bugs. The home needs to have a professional bed bug removal service. Once this has been completed we’ll be able to resume the cleaning services.  If we discover there is an insect problem or bed bugs, we’ll have to stop the service and refer you to an insect removal service.
12. Inside small appliances cleaning (e.g. indoor grills, sandwich makers, etc).
13. Carpet cleaning/stain removal beyond vacuuming.
14. Laundry - To avoid unintended damage to clothes, only our home organizers are trained to properly perform laundry services. Light home organization is a separate service we offer in addition to our regular home cleaning services.
15. Remove or replace duvets inserts - Because duvet inserts and covers can vary greatly in size, filling, and fastening, we don’t remove or replace duvets inserts. This helps us avoid accidental tearing, stretching, or zipper damage. We’re always happy to neatly change linens, make, and refresh your bedding.
16. Specialty upholstery or leather cleaningWe dust, vacuum, and wipe down couches and furniture as part of our normal service. However, we do not use specialty upholstery tools or leather-cleaning products, since these materials can be easily damaged and require specialized training

These boundaries help us deliver consistent quality, protect your home, and keep our team safe.